SHIPPING POLICY

What is your typical order processing and delivery timeline?

Once you place an order, we generally take 3–5 business days to process it (pick, pack and prepare for shipping). Industry data indicate the average online store processes orders in about 1–2 days, so our 3–5 day window allows thorough quality checks on every garment. 'After dispatch, domestic delivery usually takes 7–10 business days.

For international orders, allow 10–15 business days depending on the destination. During peak sale periods or holidays, processing and shipping may take a few days longer.

What happens if my package is lost in transit?

If your tracking information stops updating or the carrier confirms the package is lost before it reaches your address, we will take care of it:

Investigation Period: Once you report the issue, our team will investigate with the carrier. We aim to ascertain the status of your package within 72 hours.

Resolution: After the investigation, we will:

Reship your order immediately at no extra cost to you.
Issue a full refund if the item is no longer in stock.

Note: This policy applies to packages lost during the shipping process. If a package is marked as "Delivered" but is missing, please refer to question

My tracking says "Delivered," but I haven't received my package. What should I do?

While we wish we could oversee the package right to your doorstep, Evaans is not responsible for packages once the tracking information confirms successful delivery to the address provided.

If your order is marked as delivered but you can't find it, we recommend taking the following steps:

Check with neighbors or building management: Sometimes packages are left in a "safe spot" or with a concierge.
Verify your shipping address: Double-check your order confirmation to ensure the address was entered correctly.
Contact the carrier: The delivery driver may have more specific information on where the package was left.

Pro-Tip for Secure Delivery

If you live in an area where package theft or "porch piracy" is common, we highly recommend having your orders delivered to a work address or a secure pickup location to ensure they arrive safe and sound.